Shipping and Returns

Shipping & Returns

SHIPMENTS

times:

Amemi Store generally guarantees delivery in Italy in 2 working days and delivery abroad in 3 working days for orders placed from Monday to Friday before 4.30 pm.

For working days we mean the days from Monday to Friday, not holidays.

For logistics needs of the courier, delivery to Basilicata, Campania, Calabria, Puglia and islands may require one more day.

Delivery will be made from Monday to Friday during office hours.

In case of unavailability of the recipient, a warning will be left in the mailbox and it will be sufficient to contact the courier to allow the delivery to be carried out again without further shipping costs.After the third unsuccessful delivery attempt, the ordered product will be returned to Amemi’s warehouse Store and a new shipment must be requested by the purchaser, the cost of which will be borne by the buyer himself.

Delivery and delivery times can not be changed.

countries:

Amemi Store delivery in Italy (with the exception of Livigno and Campione d’Italia), in the European Community in Switzerland and all over the world.

No deliveries are made to Post Offices and Mailboxes.

In the event that delivery is requested at an address to which Amemi Store does not make deliveries, the order will be automatically cancelled.

 

costs:

The cost of shipping   It is Free for orders over 500 EUROS ,

The cost for the single shipment in Italy and around the world are shown in the following table.

Italy € 10
Europe € 15
USA € 40
Canada € 40
Japan € 40
South Korea € 40
China, Hong Kong, Taiwan and Macao € 40
Singapore, Malaysia, Thailand and Indonesia € 40
Azerbaijan and Kazakhstan € 40
Saudi Arabia, UAE, Kuwait and Qatar € 40
Australia € 40
Russia € 40
ROW € 45

 

 

In case of defective goods or different from the ordered one, the return and / or exchange is free.

For shipments in Switzerland and in countries outside the European Community, shipping and import duties are charged to the customer while in the European community they are included.

 

RETURN AND EXCHANGE CONDITIONS

Returns:

You can make any product purchased on mantovanistore .com by giving appropriate written communication to Amemi Store within 14 days from the delivery date and returning the product toAmemi Store at the same time as this communication or, at the latest, no later than 14 days after the removal of the seal, the removal does not allow the return or exchange .

To this end, simply follow the instructions below:

  1. Fill in and send the Return Form online;
  2. Make sure that the products are in the same condition in which you received them, in perfect condition (not damaged, damaged or dirty) and equipped with all the accessories and documentation and that the seal has not been removed;
  3. Love meStore will send you a confirmation email containing the waybill to print and paste it on the original box in order to cover the forward label.
  4. Love meStore will inform the carrier and contact you in order to agree on the date of collection of the package.
  5. the courier will pick up the parcel on the date agreed in the place where it was delivered.
  6. the cost of the returnare shown in the following table.
Italy € 10
Europe € 15
USA € 40
Canada € 40
Japan € 40
South Korea € 40
China, Hong Kong, Taiwan and Macao € 40
Singapore, Malaysia, Thailand and Indonesia € 40
Azerbaijan and Kazakhstan € 40
Saudi Arabia, UAE, Kuwait and Qatar € 40
Australia € 40
Russia € 40
ROW € 45

 

Amemi Store will only refund the returned items according to the instructions. If the return does not meet the conditions indicated, the package will be returned by Amemi Store to the sender.

All return conditions are also applied in the event of a change.

 

 

Exchange:

In case you want to change the colour and / or the size of the products ordered and the product of different colour and / or size is available, you can replace the same products   at no additional cost .

To do this, simply fill in the Return Form by selecting the “Change” option and choosing the new size and / or the new colour from those available.

Amemi Store will reserve the new product ordered and, as soon as the product to be replaced is received, will send the new item to the address indicated for the first order, sending a confirmation e-mail.

 

It is possible to replace the size and / or colour of each item only once, but it will be possible to return the item received as a replacement.

Also in case of change, all the conditions foreseen for the Return are applied.

The repayment times:

After the check and acceptance of the returned goods, a refund will be sent and a confirmation email will be sent.

The refund will be made within 30 days of receipt of the return notice. In any case, the repayment times may vary depending on the credit institution with which the payment was made.

It is possible to find more details on conditions, times and repayment terms and provided in the General Conditions of Sale.